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Customer Service.

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The Commitment of Metropolitano

Since its beginnings, Metropolitano de Tenerife has accepted a commitment to providing service to society on our island.

Each and every one of the staff at Metropolitano de Tenerife personally accepted that commitment on joining the company, and they strive day by day to do their best to improve quality in the service and to achieve the full satisfaction of those using the tram everyday.


Metropolitano values customer service as being fundamental to the development of our service, which allows all Tenerife residents and visitors, regardless of the capacities or disabilities, to fully enjoy reliability, punctuality, accessibility and comfort when traveling


Information Offices

Metropolitano de Tenerife has two Information Offices at both termini of Line 1. The offices provide customers with any information they may require about the tram (lines, timetables and bus links) and ticket types, which can be purchased at the offices, accept payment of penalties, in addition to dealing with customers’ enquiries or suggestions.

Furthermore, our commercial offices also deal with any matter requiring the presence of a Metropolitano de Tenerife staff member.



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Customer Service Centre

Tel: 922 099 119
ten-móvil: 922 099 390

Timetable: Monday to Friday 8:00 – 20:00



Head Office

Metropolitano de Tenerife, S.A.

Ctra. General La Cuesta-Taco nº 124
38108 La Laguna – Santa Cruz de Tenerife
Islas Canarias – España
Teléfono: 922 024 800

Timetable: Monday to Friday 8:00 – 16:00

Head Office onGoogle Maps



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